Judy and Catherine Bracken founded The Cottage in 1993 to teach quilting, needlepoint and cross stitch and sell needlework supplies.  Judy brought 20 years of needlepoint experience to the business, as both a needlepoint buyer for a major craft store and as a stitcher.  By 1998, though, the business had grown to include gifts and home accessories.  To allow for continued growth of the gift business ,  the needlework business was split off and products sold strictly over the internet as a mail order operation.

Ultimately, Judy decided to retire and the gift store was closed, leaving only the mail order/internet business, which was thriving.  All the store's information, records, market registrations, and financial accounts were opened in the name of The Cottage.  As a result, credit card receipts still say "The Cottage" rather than discountneedlework.com

Phone:  888-227-9988 toll free
Fax:        419.710.1328

Mailing
 Address:  PO Box 864691
                  Plano. TX

email:  sewATdiscountneedlework.com (replace the AT with the @ symbol).  We have to write it this way to stop spambots from harvesting the email address from here.

Hours
Best times to reach someone: 10-4 Mon-Friday
 Because we operate out of a warehouse using students to pack and ship, our staff hours vary.  If you do not reach a customer service representative, we may be in the warehouse filling orders, assisting another customer, or out of the office.  Try back in a few hours and you'll probably catch someone.  Nobody is here on the weekends as the mail and UPS services won't ship then either.

Payment Terms
Orders from discountneedlework.com may be paid with major credit card, and personal check or money order (mail order only)  Please remember that personal checks are held for 10 days to allow them to clear the bank before the order is shipped.

Kits may be returned unopened within 30 days for any reason and the product price only will be refunded by the same method used for the purchase. 

Sorry, special order items, cross stitch leaflets and books cannot be returned.

If you have a return, please email us for an Authorized Return address and let us know your original order number or name and date.